Case Study: City of Greenville cuts print costs and improves security with Xerox Managed Print Services

City of Greenville - Customer Case Study

The City of Greenville, South Carolina, faced a decentralized and aging print environment spread across 15 departments, with 72 devices from eight manufacturers and little visibility into usage, costs, or support needs. Xerox Corporation helped address the city’s challenge with a Managed Print Services (MPS) approach to bring control and data-driven oversight to municipal printing.

Xerox Corporation assessed the existing fleet, replaced aging desktop printers with shared multifunction devices, and implemented Secure Print plus centralized support and monitoring. As a result, Greenville cut average cost-per-impression by 49%, reduced total printing devices by 23%, streamlined device models by nearly 50%, improved confidential document security, and freed IT staff to focus on higher-priority work.

City of Greenville

Mike Jann

IT Director