Case Study: Baumax reduces printing costs and improves service with Xerox Managed Print Services

Baumax - Customer Case Study

Baumax Bulgaria, a DIY retail chain, was facing significant challenges managing its large and fragmented print environment of over 150 mixed-vendor devices. This led to high maintenance costs, inefficient service processes, and constant strain on its IT department, which struggled with slow consumable delivery and repairs. To regain control and optimize costs, Baumax turned to Xerox and its partner, Management Business Machine Ltd., for a Managed Print Services (MPS) solution.

The solution involved a comprehensive fleet assessment and optimization, which standardized the equipment by installing new Xerox devices and integrating others into the Xerox Global Contact Centre for proactive monitoring. This provided Baumax with full visibility and automated, just-in-time supplies delivery. The results for Baumax, delivered by Xerox, included a 42% reduction in devices, a 20% reduction in printing costs, and freed up IT resources to focus on core tasks, ultimately improving customer satisfaction in their stores.

Baumax

Daniel Petrov

IT Manager