Case Study: AgustaWestland cuts document processing from days to minutes with Xerox document management

AgustaWestland - Customer Case Study

AgustaWestland, an Anglo-Italian helicopter manufacturer, needed to resolve urgent "aircraft-on-ground" situations faster. The challenge was that shipping critical spare parts was delayed because supporting documents like certifications and test reports took an average of 15 days to process and locate, risking penalties and customer dissatisfaction. Xerox implemented a solution integrating its multifunctional devices and DocuShare document management system with AgustaWestland's ERP.

The Xerox solution automated document digitization, allowing documents to be scanned, tagged with metadata, and uploaded in under a minute. This reduced document search time by 80% and ensured compliance with aviation authorities. The results eliminated shipping delays for parts, saved costs, and provided a scalable system that supports AgustaWestland's integrated logistics strategy.

AgustaWestland

Luca Maragnani

Head of Material Service Delivery