Case Study: Family Service Toronto achieves faster, more accurate records and invoice processing with Xerox digital document solutions

100 Years - and 500 Boxes - of Paper Records, Now Digitized

Family Service Toronto, a nonprofit supporting counseling, community development, advocacy, and public education since 1914, was overwhelmed by a century of paper records and growing administrative burden. The organization needed help managing 500 boxes of files, reducing manual data entry and validation errors, and improving compliance and office space efficiency, so it turned to Xerox Corporation for a modern records solution.

Xerox Corporation digitized Family Service Toronto’s paper records and implemented an Enterprise Content Management solution using Xerox® ConnectKey® devices and Xerox® DocuShare® storage integrated with client databases. The result was easier retrieval, compliance with records retention requirements, a 20% expected ROI on digitization, and a 60% reduction in invoice processing time for the Passport program, along with less duplicate data entry, improved accuracy, and a streamlined automated workflow.

Family Service Toronto

Vani Visva

Director of Finance and Business Technology