Case Study: a multinational marketing and advertising holding company achieves 95% response accuracy with Xenoss's AI-powered RAG multi-agent knowledge management solution

a multinational marketing and advertising holding company reaches 95% response accuracy with Xenoss

A multinational marketing and advertising holding company faced challenges managing its fragmented and outdated corporate knowledge, which led to inefficient searches and an overloaded support team. To automate knowledge management with high accuracy, the company partnered with Xenoss for an AI RAG-based multi-agent solution.

Xenoss implemented a multi-agent system featuring automated annotation, intelligent retrieval, and specialized agents for quality control and tone adaptation. This solution achieved 95% accuracy in query responses, created a fully autonomous knowledge base, and significantly reduced the support team's workload by providing fast, reliable information to over 5,000 employees.