Case Study: InTown Golf scales unique club operations with Xenia

Xenia Balances Standardization with Flexibility to Scale Operations Across Intown Golf's Unique Venues

InTown Golf, an innovative indoor golf and entertainment venue with multiple locations, faced the challenge of maintaining consistent operations across its unique clubs, each with its own distinct layout and needs. They needed a standardized system that could also accommodate location-specific variations. They partnered with vendor Xenia and its operations management platform to solve this.

By implementing Xenia's customizable digital platform, InTown Golf was able to create tailored checklists and operational frameworks for each location. This solution provided the flexibility to maintain each club's unique identity while ensuring consistent service and safety standards. The results for the customer included the successful deployment across multiple locations, seamless onboarding of new clubs, and enhanced operational efficiency through standardized digital processes.

InTown Golf

Maxwell Irwin

GM, Club Operations