Case Study: OnCue streamlines multi-department operations with Xenia

OnCue improves issue resolution response times by 83% with Xenia

OnCue, a leading convenience store chain operating over 75 locations, faced challenges with managing multi-department operations across its expanding network. Their previous systems created operational friction, offering limited visibility into store-level tasks and lacking automated routing for maintenance, IT, and vendor-related issues. This led to teams relying on disconnected tools and informal communication. To bring structure and visibility, OnCue partnered with vendor Xenia to implement its flexible operations management platform.

By implementing Xenia's platform, OnCue standardized issue reporting and streamlined maintenance routing through automated workflows. The solution provided a unified system for daily operational checklists with photo verification and real-time tracking. Xenia's role-based access ensured each team member only saw relevant tasks for their location. This resulted in an 83% improvement in issue resolution response times and created a consistent compliance record across all stores, with thousands of template submissions processed. Xenia successfully deployed its platform across the entire OnCue store network.

OnCue