Case Study: Scan Global Logistics builds trust and boosts customer retention with Xeneta

Scan Global Logistics boosts customer trust with Xeneta’s 800M+ ocean and air freight rates

Scan Global Logistics (SGL), a global freight forwarder, faced the challenge of providing customers with transparency and proactive market data to build trust and navigate complex ocean and airfreight conditions. To address this, SGL partnered with vendor Xeneta to utilize its real-time market intelligence platform for ocean and air freight rates.

By implementing Xeneta's neutral, real-time data on market rates, capacity, and carrier movements, SGL was able to proactively inform customers, streamline internal negotiations, and build stronger relationships. The solution from Xeneta resulted in increased customer trust and retention, faster and more aligned internal processes, and a significant competitive advantage that differentiated SGL from other forwarders.

Scan Global Logistics (sgl)