Case Study: Sahid Hotels & Resorts boosts direct bookings and streamlines finance operations with Xendit

Sahid Hotels & Resorts optimized finance operations across 26 hotel properties with Xendit solutions

Sahid Hotels & Resorts, a pioneer in Indonesian hospitality with 26 properties across 21 cities, wanted to improve direct bookings on its website and reduce the high fees paid to OTAs. The hotel chain also needed a faster, less manual way to handle commission payouts to its booking engine partner, Alaric, and streamline reconciliation across its properties. Xendit provided Payments and Payouts solutions to help address these challenges.

With Xendit, Sahid Hotels & Resorts added digital payment options including virtual accounts, e-wallets, QR payments, and cards, integrated quickly with its Alaric booking engine, and automated payment routing and commission payouts. As a result, the company saw a 30% month-on-month increase in transactions, a 36% profitability boost from its owned website channel, a 20% reduction in payout steps, and a 22% reduction in manpower needed for reconciliation.

Sahid Hotels & Resorts

Dwi Indriantoro

Corporate E-Commerce Manager