Case Study: RedDoorz boosts finance operations efficiency with Xendit

RedDoorz boosts efficiency in finance operations with various Xendit solutions

RedDoorz, one of Southeast Asia’s largest hotel management and booking platforms, needed to streamline finance operations across thousands of transactions each month. Its team faced time-consuming manual VCC charging, high failure rates in commission disbursements and refunds, and low e-wallet conversion rates. To solve these challenges, RedDoorz used Xendit’s Payments, Disbursement, and Virtual Terminal solutions.

With Xendit, RedDoorz automated VCC charging via API integration, validated recipient bank accounts before disbursement, and enabled tokenization for smoother e-wallet payments. The results included a 4.5x improvement in manpower efficiency for VCC processing, >200% improvement in disbursement success rate, a refund SLA cut from 2 weeks to 1 week, and a 34% increase in e-wallet conversion rate.

RedDoorz

Eva Zhang

Finance Director