Case Study: IFG Life achieves 2x retention and faster reconciliation with Xendit Auto Debit

IFG Life Achieves 2x Retention Rate with Xendit Auto Debit

IFG Life, a subsidiary of Indonesia Financial Group, needed to improve customer experience and reduce payment friction for its life and health insurance policyholders. Before working with Xendit, customers often had to handle cumbersome manual processes for premium payments, which led to missed payments, lapsed policies, low retention, and a time-consuming reconciliation process for the finance team.

With Xendit’s Auto Debit for cards, IFG Life enabled one-time online account linking and automatic premium deductions without repeated OTP authentication, creating a smoother subscription-style payment experience. Xendit also centralized transaction data in its dashboard, cutting reconciliation time from a full day to just a few hours. The result was a 2x increase in retention rate and a 2x faster reconciliation process.

IFG Life

Liz Sattar

Head of Payment-in