Case Study: BookMyShow enhances checkout experience with Xendit

Enhancing Customer Experience With Flawless Online Payment

BookMyShow, one of Asia’s largest entertainment platforms, needed to improve the checkout experience for customers across markets while keeping payment operations efficient. To support ticket sales for cinemas, events, sports, and ticket resale services, the company partnered with Xendit to enable locally relevant payment methods in Indonesia, including cards, virtual accounts, and e-wallets.

With Xendit’s payment infrastructure and user-friendly dashboard, BookMyShow was able to streamline payment status checks, create direct payment links, and process refunds with one click. The result was a smoother customer experience and easier internal operations, helping BookMyShow continue selling more than 20 million tickets per month while supporting high traffic volumes and major events in Indonesia and Singapore.

BookMyShow

Martina Solya

Marketing Manager