Case Study: Bakmi GM Doubles Delivery Order Processing Speed with Xendit

Bakmi GM doubles delivery order processing speed with Xendit

Bakmi GM, an iconic fast food restaurant in Jakarta, faced challenges with a highly manual and time-consuming payment process for its delivery orders. This cumbersome system was inconvenient for customers and required significant staff time for manual verification. To address this, the company partnered with Xendit and implemented its Payments API and enterprise solutions.

Xendit's solution provided an API-triggered payment link sent via WhatsApp, slashing payment time to under a minute. This automation also streamlined verification and reconciliation. As a result, Bakmi GM doubled its delivery order processing speed, reduced total order-to-delivery time by more than half, and saved 18 man-hours per day, leading to a vastly improved customer experience and higher team productivity.

Bakmi GM