Case Study: Huntsman streamlines AP operations and cuts vendor queries with Xelix

How Huntsman used agentic AI to slash vendor queries and streamline AP operations

Huntsman, a global manufacturer of differentiated and specialty chemicals, was struggling with an overloaded Accounts Payable operation. Its globally distributed AP team was dealing with siloed systems, language barriers, 30 regional helpdesk inboxes, and a high volume of vendor queries, while also facing pressure to improve supplier statement reconciliation and demonstrate the value of AI-driven automation. Huntsman partnered with Xelix and began with its Statements and Helpdesk products as a low-risk proof of concept.

Using Xelix’s agentic AI, Huntsman automated supplier statement reconciliation and AP helpdesk triage, consolidating 30 inboxes down to 3 and generating instant multilingual responses. The solution helped reconcile 90% of vendor spend, cut reconciliation time from hours to minutes, and significantly reduced vendor queries and escalations. Xelix also improved visibility, consistency, and AP efficiency across regions, helping Huntsman prove the value of AI quickly and measurably.

Huntsman

Dana Pearson

Director and GPO S2P