Case Study: Akorbi achieves modernized telephony, enhanced UX and reduced maintenance with [x]cube LABS

Solution modernization leading to customer experience transformation for Akorbi

Akorbi, a fast-growing woman- and minority-owned provider of multilingual enterprise solutions, was hampered by a legacy PHP web application that delivered poor UI/UX, made telephony feature enhancements difficult, incurred high maintenance costs, lacked flexibility and compatibility with modern technology, and relied on an external softphone.

[x]cube LABS rebuilt the application with a component-based architecture using modern technologies (React, Java, Docker, GraphQL, MySQL, Redis, Linux), added an in‑built softphone and updated telephony and UI/UX features. The result was cross‑platform compatibility (Windows, Linux, Mac), reduced maintenance and training effort, easier future enhancements, and a significantly improved user experience.

Akorbi