Case Study: ServiceAide automates ticketing and reduces analyst workload with [x]cube LABS' chatbot

Serviceaide - Customer Case Study

ServiceAide, a global IT service management firm serving 250+ clients, faced a rising volume of service requests as its infrastructure grew. To reduce analysts’ time spent on repetitive, low-value tasks and improve user experience, the company sought an automated solution to handle routine ticketing workflows.

Working with [x]cube LABS, ServiceAide built a homegrown ticketing-management chatbot that raises tickets, performs timely follow-ups, and converses with users across messaging channels to capture issue details and create tickets automatically. The bot automated mundane tasks, freed analysts to focus on complex issues, and delivered faster, more consistent ticket creation and follow-up for users.

Serviceaide