Case Study: Major Global Telecommunication Providing Company achieves 14.5% savings with Xchanging

Telecommunications a complete model for controlling it tail-end spend

Major Global Telecommunication Providing Company partnered with Xchanging to tackle uncontrolled tail-end IT spend across Europe. The procurement team faced €120m in spend across 12 countries and up to 1,400 suppliers, with purchases handled locally and limited visibility, control, and technology support.

Xchanging implemented a complete tactical sourcing model with change management, centralised procurement across 12 European countries, and a technology roadmap covering workflow, supplier relationship management, and price benchmarking. The programme delivered 14.5% realised savings in year one, SLA achievement above 95%, and reduced the supplier base from 1,400 to 400.