Case Study: Hiscox achieves faster, more efficient claims processing with Xuber for Insurers from Xchanging

Hiscox - Customer Case Study

Hiscox, an international specialist insurance and reinsurance company, needed to modernize its London Market claims handling. Its manual, paper-intensive process caused duplicate rekeying, limited auditability, poor management information, and slow claims processing. Vendor Xchanging provided Xuber for Insurers, the policy administration platform used to support Hiscox’s underwriting, accounts, and claims systems.

Xchanging and Hiscox implemented Claims+, an enhanced claims capability built on Xuber for Insurers, to create a more integrated and automated claims process. The result was a more efficient and proactive operation, with 25% faster ECF responses to brokers, an average five-minute improvement per transaction, and a 100% reduction in duplicate keying, all delivered on time and within budget.

Hiscox

Andy Stevenson

Head of Claims Operations & European Claims