Case Study: a global insurance broker cuts costs by 40% and lifts quality to 99.5% with Xchanging

Global Insurance Broking Company - Customer Case Study

Xchanging helped a global insurance broking company address its challenge of needing to grow revenue by 50% within five years and become the provider of choice for integrated employee benefit solutions. The customer required a significant operational shift to achieve this ambitious goal.

The solution from Xchanging involved enhancing operational performance and optimizing process efficiency through the offshoring of key F&A processes, including accounts payable and general accounting. This approach, combined with instilling a mindset of continuous improvement, resulted in a 40% reduction in costs due to labor arbitrage and a significant increase in quality from 95% to 99.5%.