Case Study: Premium Chocolates & Food Products Manufacturer achieves global procurement optimization with Xchanging

Delivering world-class procurement for a global leader in premium chocolates

Premium Chocolates & Food Products Manufacturer Company, a global premium chocolatier with hundreds of retail boutiques and thousands of specialty retailers across North America, Europe, and Asia, needed help strengthening indirect procurement. Its team was focused on direct spend but lacked the expertise, resources, and technology to manage indirect categories, improve spend visibility, clarify policy, and gain stronger stakeholder support. Xchanging was brought in to address these gaps with its procurement and technology services, including its Source-to-Contract capabilities.

Xchanging implemented a co-sourcing model, starting with North America and then expanding across Europe and Asia, supported by spend analytics, strategic sourcing, contract management, supplier implementation, compliance management, and its MM4 eSourcing solution. The result was improved procurement performance, stronger governance and control, better visibility and compliance, and greater supplier leverage through spend aggregation. Xchanging exceeded the initial targets, leading to two new three-year contracts in 2014 and giving the customer confidence in supporting future global growth.