Case Study: Leading Manufacturing Company boosts B2B ecommerce with XCentium and Sitecore Commerce

Sitecore Commerce solution powers leading manufacturer of innovative outdoor solutions

Leading Manufacturing Company, a leading manufacturer of innovative outdoor solutions, partnered with XCentium to improve the B2B customer experience and compete more effectively in a crowded market. The company needed to move beyond a manual, email-based ordering process and add modern commerce capabilities such as shopping cart functionality, account management, order history, and secure payment storage.

XCentium implemented a Sitecore Experience Commerce solution integrated with SAP and the customer’s single sign-on system, laying the groundwork for future enhancements like address validation and multiple saved credit cards. The new online ordering experience streamlined purchasing, reduced manual order entry for Customer Service, improved customer self-service, and is expected to increase revenue while enabling staff to focus more on upsells, support, and customer care.