Case Study: Scientific Software Firm transforms business processes with XCentium

Scientific Software Firm - Customer Case Study

Scientific Software Firm, a developer, marketer, and support provider of software for scientific and technical communication, needed to improve its online commerce, CRM, product license management, and order-to-fulfillment processes. XCentium helped address these challenges by assessing and redesigning core business processes and aligning them with the right applications, including eCommerce, Salesforce®, accounting, and product license management.

XCentium implemented and integrated the client’s CRM, eCommerce, product license-key management system, and enterprise systems, including MS Dynamics GreatPlains. The solution covered process design, configuration, customization, and custom development, resulting in transformed business processes and a more efficient way of conducting business, though no specific numeric metrics were provided.