Case Study: Markel streamlines Sitecore Content Hub workflows with XCentium

Markel streamlines Sitecore Content Hub workflows with XCentium, reducing manual work

Markel, a specialty insurance and financial services company, faced operational limits within its Sitecore Content Hub platform. Their teams struggled with inefficient contact management, manual updates for headshots stored in Frontify, and a time-consuming process for generating contact directories. Partnering with XCentium, they sought a solution to streamline these complex workflows and improve regional access controls.

XCentium implemented four targeted customizations using React and C# to enhance the Sitecore Content Hub platform. Their solution introduced a custom component for managing contact relationships, automated the syncing of headshots from Frontify, enabled on-demand PDF generation, and built a scalable, region-based access control model. This significantly reduced manual effort for Markel’s teams, resulting in faster contact management workflows and reliable, self-service PDF creation.

Markel