Case Study: LA Metro modernizes TAPforce for connected rider services with XCentium

LA Metro modernizes TAPforce with XCentium for 2M+ customer accounts

The Los Angeles County Metropolitan Transportation Authority (LA Metro) needed to modernize its TAPforce platform, which was built on Salesforce Classic, to better support its regional fare programs and over two million customer accounts. Facing challenges with scalability and preparing for future digital payment services, LA Metro partnered with vendor XCentium to migrate the system to Salesforce Lightning.

XCentium implemented a phased modernization strategy that included migration planning, integration analysis, and a roadmap for future enhancements. This provided LA Metro with a stronger, more scalable platform foundation capable of handling approximately one million daily transactions. The work by XCentium positioned the agency to deliver simpler digital account management and more connected fare experiences for riders.

LA Metro