XCentium
32 Case Studies
Case Study: Candela Corporation Achieves Flexible B2B Commerce with XCentium and CloudCraze
A XCentium Case Study
Innovative and feature rich B2B eCommerce solution furthers Candela's legacy of legendary customer service
Candela Corporation, a leading mid-market distributor of lighting products and accessories, needed a commerce platform that could scale with evolving customer demands while minimizing developer and IT support. To meet this need, Candela partnered with XCentium and CloudCraze to build a modern B2B eCommerce solution that would support both self-service online buying and traditional purchase workflows.
XCentium implemented a feature-rich CloudCraze commerce platform integrated with FinancialForce ERP, Salesforce, FedEx, Avalara, Chargent/Authorize.net, and Live Agent Chat. The solution delivered a redesigned UI/UX, flexible pricing and catalog management, quote-to-order capabilities, inventory and order visibility, custom checkout, shipping options, promotions, and returns management—helping Candela provide a seamless 24/7 customer experience and better support growth across both B2B and B2C channels.
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Candela Corporation
Kathy Gerwin
Vice President of Information Technology