Case Study: Rodd Hotels & Resorts achieves customizable hospitality analytics with XCALLY

Rodd Hotels & Resorts adds 30-day call recording with XCALLY

Rodd Hotels & Resorts, a hospitality company with locations across Canada, faced a challenge when a server failure caused them to lose their analytics and reporting capabilities. They needed a flexible solution to provide detailed, customizable reports and integrate with their existing NEC phone and booking systems. They partnered with vendor XCALLY to implement a new solution.

XCALLY provided a cost-effective omnichannel solution that integrated seamlessly with the client's existing systems. The implementation gave Rodd Hotels & Resorts enhanced call center analytics and fully customizable reporting, allowing them to track performance metrics and improve operational efficiency.

Rodd Hotels & Resorts