Case Study: Avon Healthcare Limited improves customer service with XCALLY

Avon Healthcare Limited handles more calls with XCALLY

Avon Healthcare Limited (Avon HMO), a leading health insurance provider in Nigeria, faced challenges with its previous contact center solution. The system suffered from extended wait times and inefficiency in managing customer interactions, which negatively impacted service quality. To address this, the company, with the help of partner Maxin Solutions, turned to the vendor XCALLY for a reliable omnichannel contact center solution.

XCALLY implemented its suite, which featured a secure API for instant customer recognition, an enhanced caller profile, and a unified omnichannel dashboard. This solution enabled agents to handle inquiries more effectively by having all relevant customer information on a single screen. As a result of working with XCALLY, Avon HMO significantly improved agent response times, increased the number of calls handled, and reduced customer waiting times, creating a more efficient and personalized service.

Avon Healthcare Limited