Case Study: AnswerNet achieves omnichannel contact center integration and scalability with XCALLY

AnswerNet - Customer Case Study

AnswerNet, a leading provider of contact center and telemessaging services, deployed the XCALLY SHUTTLE and MOTION technologies to create a fully distributed solution across its North American operations. The challenge was to integrate multiple business processes and communication channels to enhance their service offering.

The solution from XCALLY provided a cloud-based platform featuring an Omni Channel UX, drag-and-drop IVR, and robust APIs for integration with messaging, CRM, and billing systems. This implementation on Amazon AWS resulted in a secure, scalable system for nearly 700 agents, allowing AnswerNet to deliver enterprise-class solutions and improve the customer experience throughout the USA and Canada.

AnswerNet

Gary Pudles

President