Case Study: Texas Medicaid achieves zero-downtime, HIPAA-compliant document processing with XBP Global’s Digital Mailroom

Texas Medicaid processes 35,000+ daily transactions with XBP Global

Texas Medicaid faced a challenge in managing growing volumes of physical documents like claims and checks while adhering to strict HIPAA requirements and an 8-hour service level agreement. Their traditional processing methods were limiting operational continuity and scalability. XBP Global addressed this by implementing its AI-powered Digital Mailroom solution to digitize and automate healthcare document intake.

The solution involved a zero-downtime transition to a secure digital workflow that converts physical mail into digital assets, intelligently extracts data, and routes documents. As a result, XBP Global enabled Texas Medicaid to process over 35,000 transactions daily from the first day with 100% success, maintained uninterrupted service during the vendor transition, and ensured HIPAA-aligned security and compliance.