Case Study: a major health insurer achieves remote work and HIPAA-compliant mail processing with XBP Global Digital Mailroom

Major Health Insurer enables remote work in 10 days with XBP Global, cutting costs 20-30%

A major health insurer faced the challenge of immediately transitioning to remote operations at the start of the COVID-19 pandemic while continuing to process 550,000 pieces of mail per month without interruption. They needed to maintain this high-volume processing under stringent HIPAA compliance protocols for handling sensitive patient data.

XBP Global rapidly deployed its Digital Mailroom solution within just 10 days. This enterprise-grade digitization platform allowed the insurer's distributed teams to access essential correspondence remotely. The solution provided adaptive capacity for fluctuating demands and resulted in a 20-30% reduction in operational costs for the customer while ensuring full compliance.