Case Study: a leading telecommunications enterprise achieves six hours of daily efficiency with XBP Global's Digital Mailroom

Leading Telecommunications Enterprise saves 6+ hours daily with XBP Global

The customer, a leading telecommunications enterprise, faced significant operational challenges managing mail delivery across its vast 100+ floor headquarters, which was optimized for a hybrid workforce. This resulted in delays, visibility issues, and high costs, compounded by the need for a secure chain-of-custody for sensitive legal documents. To modernize these operations, they partnered with vendor XBP Global to implement a Digital Mailroom Automation pilot.

XBP Global's solution introduced its Sticky Technology to create a secure digital bridge between physical and electronic mail, providing same-day digital access for employees and full chain-of-custody tracking. This implementation delivered over six hours of daily time savings across key departments, including the Office of the President, while also improving compliance, visibility, and scalability for future enterprise-wide deployment.