Case Study: a leading legal firm in Los Angeles achieves 100% digital mail handling with XBP Global’s Digital Mailroom

Leading Legal Firm in Los Angeles achieves 100% digital mail handling in 10 days with XBP Global

A leading legal firm in Los Angeles faced significant operational disruptions when the COVID-19 pandemic closed its offices, causing physical mail and essential legal documents to pile up. This created workflow bottlenecks, compliance risks, and forced staff to risk exposure by visiting the office. To maintain business continuity, the firm needed a secure, compliant, and rapidly deployable digital mailroom solution, which led them to partner with XBP Global.

XBP Global implemented its Rapid Response Digital Mailroom solution within 10 days. The solution involved redirecting mail to a dedicated P.O. Box for immediate digitization at a processing center, providing secure web access via a portal with search and chain-of-custody tracking. As a result, XBP Global enabled the firm to achieve 100% digital mail handling, clearing the entire backlog and ensuring all future mail was processed without disruption. This provided remote access for distributed teams, enhanced security, and built operational resilience with a scalable, cloud-hosted system.