Case Study: an insurance provider boosts productivity with XBP Global’s RPA data management

Insurance Provider boosts productivity 35% with XBP Global RPA

XBP Global was engaged by an insurance provider facing a significant drop in productivity. The customer's national data centers needed to migrate data due to database decommissioning, requiring multiple manual searches across disparate systems. This led to a 30% decrease in offsite direct data capture productivity, creating a demand for a solution to enhance efficiency and avoid errors.

The solution from XBP Global involved deploying robotic process automation for data management. They used a software bot to automate the extraction of provider information into a single spreadsheet and updated data daily via the RPA Design Studio. This implementation handled 60% of the direct data capture edit volume, increased productivity by 35% (raising claims processed per hour from 15 to over 20), simplified data storage, reduced workforce demand, and offered scalable bot deployment.