Case Study: a Fortune 500 insurer cuts costs 30% and unlocks $20M in liquidity with XBP Global's Digital Mailroom

Fortune 500 Insurer cuts costs 30% and unlocks $20M with XBP Global

A fortune 500 insurer faced operational bottlenecks and high costs from manual correspondence handling, which drained resources, frustrated policyholders, and eroded customer trust. The customer needed immediate efficiency gains without a heavy infrastructure investment. They turned to XBP Global for a solution involving the vendor's Digital Mailroom (XBP DMR).

XBP Global implemented a digital mailroom solution featuring intelligent scanning and automated mail processing to revolutionize the customer's intake operation. The result was a 30% annual cut in operational costs and the acceleration of cash flow, unlocking $20 million in working capital liquidity. The solution also established end-to-end transaction visibility and eliminated the previous operational bottlenecks.