Case Study: a top-tier bank in the Midwest reduces remittance costs and cycle times with XBP Global

a top-tier bank in the Midwest cuts payer processing costs by 35% with XBP Global

The customer, a top-tier bank in the midwest, faced high operational costs and significant risk from its dispersed remittance processing operations. The bank relied on expensive, onsite software solutions across multiple centers and had an inadequate disaster recovery plan. XBP Global helped address this challenge with its cloud-based remittance processing platform.

XBP Global implemented a hub-and-spoke model, consolidating the bank's processing to a single site and utilizing XBP's secure, redundant data center. This solution provided a flexible, transaction-based pricing structure and a robust business continuity plan. The measurable results for the bank included a 35% decrease in processing costs, a 50% reduction in cycle times, and a 20% decrease in resubmission rates.