Case Study: a Los Angeles-based law firm achieves rapid mail recovery with XBP Global’s Digital Mailroom

a los angeles-based law firm resolves mail backlog in 10 days with XBP Global

A Los Angeles-based law firm faced significant operational challenges when transitioning to remote work during COVID-19 stay-at-home orders. The firm needed employees to periodically retrieve physical mail from offices, creating inefficiencies, a growing backlog, and security risks for legal documents. They sought a secure, rapid solution and partnered with vendor XBP Global to implement its Digital Mailroom for disaster recovery service.

XBP Global swiftly deployed a Rapid Response Digital Mailroom solution within 10 days of signing the statement of work. They established a PO box, routed all mail to a processing center, and eliminated the need for physical retrieval. The solution provided electronic mail delivery via a web portal, enhanced information security, and incorporated business continuity protections. XBP Global's service resolved the immediate mail backlog and handled 100% of future mail volume, ensuring uninterrupted operations for the law firm.