Case Study: Zurich achieves faster commercial claims investigations with Xapien

In 12 minutes, the investigations team uncovered a potential reputational risk

Zurich Insurance, a market leader, faced the challenge of conducting time-intensive open-source research to validate policy responses. The process was slow and complicated by common names and disparate data sources, requiring significant effort to compile information for analysis. They turned to Xapien and its AI-powered technology to address this.

With Xapien, Zurich's claims investigations team can now gather comprehensive corporate information on individuals in just 5 to 10 minutes. The solution provides a user-friendly and interactive list of data, including all original sources, and excels even with incredibly common names. This has saved a huge amount of time for the team, with one analyst confirming she runs Xapien on every commercial claim.

Zurich

Sally West

Claims Intelligence Analyst