Case Study: Royal National Lifeboat Institution uncovers hidden reputational risks with Xapien

Identified a future risk, saving potential reputational fallout

The Royal National Lifeboat Institution (RNLI) faced a challenge in conducting unbiased background research on potential corporate partners. Their manual process using search engines and databases was prone to bias from user preferences and past search history, making it difficult to uncover all potential reputational risks.

Xapien provided its background research service to the RNLI to overcome this challenge. The use of Xapien immediately identified a critical risk in a potential partner that previous searches had missed, uncovering several class action lawsuits for faulty equipment sold in the UK. This insight from Xapien allowed the RNLI to avoid a damaging partnership, saving the organization from significant potential reputational fallout.

Royal National Lifeboat Institution

Joe Forrest

Partnerships Researcher