Case Study: Bay Area Municipality achieves more reliable public safety IT and stronger security with Xantrion

Bay Area Municipality strengthens public safety IT with Xantrion for 7 years

Bay Area Municipality faced an unreliable and disjointed IT environment due to relying on a small internal team supplemented by multiple contractors. This model was costly and difficult to coordinate, risking inconsistent service and security, especially for 24/7 public safety operations. They turned to Xantrion for a fully outsourced IT department to consolidate support and meet strict compliance requirements like CJIS.

Xantrion implemented an end-to-end service model including managed IT, cybersecurity, and a 24/7 help desk, supported by a dedicated vCIO and on-site presence. This solution provided the municipality with a cohesive, reliable IT operation, strengthened security governance, and consistent support across all departments. The results after seven years include predictable operations, enhanced compliance readiness, and a stable partnership that supports both public safety needs and city innovation.