Case Study: Swett & Crawford achieves consistent end-user service levels with Xangati

Swett & Crawford Delivers Consistent Service Levels to End-Users with Xangati

Swett & Crawford, a global wholesale insurance brokerage, needed better visibility into Citrix XenDesktop VDI performance because its existing tools sampled too infrequently to catch short user delays or identify root causes. As a result, the company struggled to resolve complaints quickly and lacked hard evidence to justify infrastructure investments.

Xangati deployed its Virtual Trouble Ticket module and end-to-end VDI monitoring to record user sessions as soon as tickets were opened, helping the help desk pinpoint issues faster and avoid guesswork. Xangati also provided proactive alerts through its storm tracker, enabling admins to fix problems before they affected users and giving Swett & Crawford the evidence needed to support infrastructure refreshes and deliver more consistent service levels.

Swett & Crawford

Travis Conley

CTO, North and South America