Case Study: MedAmerica achieves smoother operations with Xangati

Medamerica Billing Services: Xangati’s Root Cause Analysis Keeps Operations Running Smoothly

MedAmerica Billing Services (MBSI) was managing about 800 VMware Horizon virtual desktops and 140 virtual servers, but performance began to decline after the transition to ICD-10 coding. The team turned to Xangati to quickly identify bottlenecks and maintain the integrity of its virtual infrastructure.

Xangati’s Virtual Appliance (XVA) pinpointed the root cause within two days: all storage hosts were using a single Tegile controller while the second controller sat idle. After rebalancing the controllers so both were active, MedAmerica restored VDI performance and improved traffic distribution, enabling smoother operations and proactive monitoring of issues before they escalated.

MedAmerica

Shawn Wood

Assistant Manager, Systems Administration