Xangati
14 Case Studies
Case Study: Euclid Insurance achieves faster VDI troubleshooting with Xangati
A Xangati Case Study
Great Customer Service is Knowing What is NOT the Problem
Euclid Insurance, an Itasca, Illinois-based brokerage and insurance provider, needed better visibility into performance issues affecting its virtual desktop environment and the 140 employees who depend on IT support. Using the Xangati VDI Dashboard, IT Manager Dan Novak sought a way to pinpoint the root cause of intermittent slowdowns across his VMware View and ESX infrastructure.
Xangati helped Euclid Insurance identify that one user’s performance issue was caused by CPU utilization, not networking or storage, reducing finger-pointing and speeding troubleshooting. By correlating high-CPU events with user-impacting incidents and other system metrics, Xangati enabled faster problem resolution and improved support for employees, with the customer also noting strong vendor support from Xangati.
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Euclid Insurance
Dan Novak
IT Manager, Euclid