Case Study: Upper Hutt City Council achieves streamlined legal operations and strategic reporting with Xakia

Upper Hutt City Council - Customer Case Study

Upper Hutt City Council (UHCC), the local government authority serving about 60,000 ratepayers, needed a single source of truth for its legal work and a modern, affordable matter management solution that wouldn’t require costly IT infrastructure. UHCC’s small legal team sought visibility into incoming work, workloads, deadlines and the strategic value of matters, and chose Xakia’s legal matter management platform to avoid complex, high‑cost implementations.

Xakia delivered a cloud‑based matter management system with fast adoption, automated dashboards and standard reports that gave UHCC real‑time insights into workload, risk and resource gaps. The platform streamlined operations—replacing spreadsheet workflows, improving governance conversations with the Board, highlighting skills and resourcing needs, and delivering an immediate return on investment—while integrating with existing tech and keeping implementation light and affordable.

Upper Hutt City Council

Guy Smith

General Counsel