Case Study: Park University achieves clear legal workload visibility and improved board reporting with Xakia

Park University - Customer Case Study

Park University, a private college with 17,000 students and 40 internal business units, had a small legal department that struggled to track intake, deadlines and workloads. Team members used disparate systems — Word documents and spreadsheets — which led to forgotten matters, missed deadlines and dissatisfied internal clients. Seeking a tool built for in-house legal teams rather than law‑firm billing, VP and General Counsel Courtney Goddard selected Xakia’s practice management solution.

Xakia provided a centralized platform to enter and monitor matters, giving an instant assessment of workload division (revealing if one person was doing as much as 80% of the work), track time on matters, oversee outside‑counsel deadlines and budgets, and generate professional reports for the board that break work down by category (contracts, employment, student appeals). As a result, Park achieved clearer workload distribution, better deadline visibility, improved reporting to trustees, and a more cost‑effective, user‑friendly system for handling high volumes of internal clients — all outcomes Park attributes to Xakia.

Park University

Courtney Goddard

Vice President and General Counsel