Case Study: Yoma Bank achieves faster customer service and innovation with WSO2 API Manager

Yoma Bank speeds customer responses 50% with WSO2

Yoma Bank, a leading financial institution in Myanmar, faced challenges due to over 20 siloed IT systems that hindered innovation and prevented a unified view of its customers. This lack of integration slowed down employee responsiveness and made it difficult to create seamless, personalized banking experiences. To overcome these obstacles, Yoma Bank partnered with vendor WSO2 and implemented their WSO2 API Manager to build an API-first architecture.

Using WSO2 API Manager, Yoma Bank integrated its siloed systems through the creation of over 100 APIs. This solution provided a 360-degree customer view, which allowed employees to respond to inquiries 50% faster. The reusable APIs also accelerated the development of new digital services. Furthermore, WSO2's technology facilitated easier business expansion by smoothing system integrations during mergers and acquisitions.

Yoma Bank