Case Study: West Interactive enhances customer experience with WSO2 Identity Server

Using WSO2 Identity Server to Enhance Customer Experience

West Interactive, a telecommunications company, needed to connect siloed, distributed customer solutions and centralize identities across multiple portals to improve customer experience. Using WSO2 Identity Server, they aimed to deliver single sign-on, federation, multitenancy, role-based access, and stronger password and audit controls across web and mobile channels.

WSO2 implemented an identity and access management solution that supported hierarchical tenant management, heterogeneous user stores, security questions, role-based permissions, password policies, and user bulk imports. The result was a flexible, multi-tenant portal that improved operational efficiency, reduced complexity, and enabled a more holistic customer experience, with West Interactive noting that WSO2 met their requirements out of the box and could be extended as needed.

West Interactive

Pranav Patel

Vice President of Systems Development