Case Study: EC Group achieves faster client onboarding with WSO2 API Cloud

Harmonizing Services for Faster Client On-boarding with WSO2 API Cloud

EC Group, a UK logistics and fulfilment provider, struggled with a complex client onboarding process because customers had to understand and integrate with multiple services on its platform. EC Group worked with WSO2 and partner Spida Solutions, using WSO2 API Cloud to create a self-service, cloud-based API offering that could simplify integration and reduce support needs.

WSO2 helped EC Group and Spida Solutions harmonize backend services into a single API design, publish self-service documentation, and enable OAuth key generation, access control, and analytics. As a result, EC Group was able to onboard clients faster with no additional infrastructure costs, lower customer learning curves, and reduce onboarding-related support calls through a single explanatory email and improved API visibility.

EC Group