Case Study: Ooredoo improves customer engagement and retention with WSO2

Aspire Systems Works with Ooredoo to Improve Customer Engagement and Retention

Ooredoo, the international telecommunications company based in Doha with more than 114 million customers, worked with WSO2 partner Aspire Systems to improve customer engagement and retention. The customer care team needed faster access to scattered customer data stored across silos in proprietary and enterprise systems, making it difficult to respond quickly and maintain strong customer relationships.

WSO2 provided its integration and API management platform to deploy core services, orchestrate processes, host service APIs, and manage authentication and analytics through WSO2 API Manager. As a result, Ooredoo gained a 360-degree view of customers and better data access, enabling customized offers that improved customer engagement and retention.

Ooredoo