Case Study: Ricardo Calonge, MD, FACP achieves higher efficiency and fewer claim denials with WRS Health

Ricardo Calonge, MD, FACP - Customer Case Study

Waiting Room Solutions (WRS) partnered with Drs. Peter Choy and Ricardo Calonge, an internal medicine practice in Miami, to replace an unstable, home-built clinical system and a separate billing package. The prior setup frequently jammed, required manual scanning, generated denied insurance claims, and created heavy administrative burdens that ate into clinical time and patient access.

WRS implemented its certified, integrated EMR with connected billing, e-prescribing, lab interfaces, preventive-care reminders and a patient portal, plus training and responsive support. The practice now catches claim errors before submission, receives faster insurance payments, handles refills electronically, reviews labs remotely, and has digitized charts—resulting in fewer denials, reduced phone volume, improved patient engagement and measurable efficiency gains that give physicians greater peace of mind and better work‑life balance.

Ricardo Calonge, MD, FACP

Cristina Garcia

Practice Manager