Case Study: Sundar Internal Medicine Associates cuts claim rejections to 1.6% and boosts revenue with WRS Health

Practice Makes Perfect with WRS Integrated EMR

Sundar Internal Medicine Associates, a small primary care practice in Henderson, NC run by Dr. Veerappan Sundar and his wife, cares for a high volume of patients in the office, three nursing homes and a hospital. After a disappointing experience with their prior vendor, they needed a cost‑effective, fully web‑based EMR/Practice Management system that would streamline front‑to‑back office workflow, integrate billing and clinical documentation, improve lab and referral handling, reduce administrative burden, and support Meaningful Use reporting.

They implemented WRS Internal Medicine EMR and Practice Management, using integrated billing/ERA auto‑posting, a Fax Queue, lab/order tracking, appointment reminders, patient portal, e‑prescribing and specialty templates plus hands‑on training. The practice captured more charges and got paid faster, cut daily patient‑call time, improved documentation and workflow, and reduced claim rejections to 1.6% (versus a ~4% national average), while keeping upfront costs low and enabling remote access.

Sundar Internal Medicine Associates

Veerappan Sundar

M.D.